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BlackBerry Helpful Hints:
Due to an upgrade of the Firethorn mobile banking service, Arvest Mobile Banking customers may be prompted to update their Mobile Banking software on their phone. BlackBerry users may encounter an error message during the required update. If this happens, please refer to the troubleshooting points below. If these do not resolve the download issue, please contact customer service at 866-952-9523.
- If for any reason the download is interrupted, you may be prompted for an Activation Code every time you log on until the update is completed. To get the Activation Code, you must go to the Mobile Banking User Site inside Arvest Banking On the Net. This is found by logging into web banking and then clicking on the "Mobile Banking" tab at the top of the screen.
- If, after the download you receive a "Data services unable to connect" message, edit your mobile Permissions by going to Settings ? Options ? Advanced Options ? Applications ? Mobile Banking. Select left soft key, Edit Permissions, if it says Custom, change to Allow. Exit and Save then proceed with Mobile Banking.
- During the upgrade process, there will be a screen that displays "The application Mobile Banking is attempting to invoke the browser to view go.mbanking.mobi. Would you like to allow this? Select Yes or No." You will need to select "Y" or the "Return" button on your keypad, instead of "Yes".
- If, after the download you receive "Error 907" or "Error 910" messages you may need to re-install the mobile banking software to ensure you have the proper version.
- Delete the application from the device and then remove the battery and replace after 2 to 3 minutes.
- Before reinstalling Mobile Banking, please delete any SMS messages stored on your phone that were previously sent by the mobile banking system.
- Reactivate the Mobile Banking application online and proceed with Mobile Banking. To reactivate Mobile Banking, you must go to the Mobile Banking User Site inside Arvest Banking On the Net. This is found by logging into web banking and then clicking on the "Mobile Banking" tab at the top of the screen.
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